Shipping, Returns & Warranty Policy

At BND PC, we aim to provide a clear and reliable purchasing experience from the moment your order is placed through delivery and after-sales support.

1. Shipping & Delivery

Delivery times depend on the type of order, product availability, delivery location, assembly requirements, and the volume of orders being processed at the time.

Our estimated delivery times are:

• Individual products and components: approximately 4–10 working days

• Complete PC builds: approximately 7–15 working days, including assembly, configuration, testing, and delivery

Complete PCs require additional preparation time because each system is assembled, configured, and tested before shipping.

We always aim to prepare and deliver orders as quickly as possible, and some orders may arrive earlier than the estimated timeframe.

During periods of high demand, limited component availability, courier delays, or other circumstances outside our reasonable control, additional time may occasionally be required.

Once an order has been shipped, tracking information will be provided whenever available.

2. Order Cancellations

For individual products and components, customers may request cancellation within 24 hours of placing the order, provided that the order has not already been processed or dispatched.

For complete or customized PC orders, cancellation requests should be made as soon as possible. Once component procurement, customization, or assembly has begun, the order may no longer be eligible for cancellation.

These cancellation terms do not limit any rights granted to consumers under applicable Saudi laws and regulations.

3. Returns – Individual Products & Components

Eligible individual products and components may be returned within 7 days from the date of receipt, provided that the product has not been used.

For change-of-mind returns, the product should:

• Be unused and uninstalled

• Be in its original condition

• Include all original accessories, manuals, and packaging

• Remain factory-sealed where the product is supplied with a manufacturer seal, where permitted by applicable law

• Show no signs of use, installation, damage, modification, or misuse

Return shipping or other costs resulting from a change-of-mind return may be the responsibility of the customer where permitted by applicable law.

Products that are defective, damaged, incorrect, or not as described will be handled separately in accordance with the applicable warranty, return policy, and consumer rights.

Nothing in this policy limits any mandatory rights available to the customer under Saudi law.

4. Returns – Complete & Custom PCs

PCs that are custom-built, specially configured, modified, or assembled according to specifications requested by the customer may not be eligible for return due to change of mind once assembly or customization has begun.

This does not apply where the PC:

• Arrives defective

• Is damaged during delivery

• Does not match the specifications agreed upon with the customer

• Is otherwise eligible for return or remedy under applicable Saudi law

For standard BND PC configurations that have not been customized to the customer's specifications, return eligibility will be determined in accordance with this policy and applicable Saudi consumer regulations.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact BND PC as soon as possible.

To help us review the issue, we may request:

• Your order number

• Photos of the product

• Photos of the packaging

• A photo or video showing the issue

• Product serial numbers where applicable

Please keep the original product packaging until you have confirmed that the product or PC is working correctly, as the packaging may be required for safe transportation, inspection, replacement, or warranty processing.

After reviewing the case, BND PC may provide troubleshooting, repair, replacement, return, or another appropriate solution depending on the nature of the issue and the applicable warranty and consumer rights.

6. Refunds

Approved refunds will normally be issued through the original payment method used for the order whenever possible.

The time required for the refunded amount to appear may vary depending on the bank, card issuer, installment provider, or other payment service used.

Where an order was paid through an installment or Buy Now, Pay Later provider such as Tamara, refunds are also subject to the applicable payment provider's procedures.

7. Warranty for Complete PCs

Computers and applicable electrical and electronic components sold through BND PC are covered by a minimum warranty period of two years in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia. Specific warranty terms may vary depending on the product, component, and applicable warranty provider, including the manufacturer, authorized agent, distributor, or supplier where applicable.

In addition to the applicable warranty covering the individual components, complete PCs assembled by BND PC include a complimentary 100-Day BND PC Warranty, starting from the date the customer receives the PC.

The additional BND PC warranty covers eligible issues resulting from assembly or installation work performed by BND PC, system integration, and faults directly resulting from our assembly or initial configuration.

If an issue occurs, BND PC may inspect and diagnose the system to determine whether the issue relates to assembly, installation, configuration, or an individual hardware component.

If the issue is related to an individual component, that component remains covered by its applicable minimum two-year warranty in accordance with applicable regulations and warranty terms. Expiration of the additional 100-Day BND PC Warranty does not affect the customer's component warranty or any other statutory rights.

The 100-Day BND PC Warranty is an additional warranty and does not replace, shorten, or limit any statutory or applicable warranty covering the components of the PC.

8. Component Warranty

Individual PC components are covered by their applicable manufacturer, distributor, supplier, and statutory warranties.

Electrical and electronic products are provided with warranty coverage in accordance with applicable Saudi regulations, with a minimum warranty period of two years where required by law.

Warranty terms may differ depending on the manufacturer and type of component.

Where applicable, BND PC will assist customers with eligible warranty claims and coordinate with the relevant manufacturer, distributor, or supplier.

Replacing a component under warranty does not necessarily mean that the exact same model will always be available. If the original model is unavailable, an equivalent or better replacement may be provided where appropriate and permitted under the applicable warranty terms.

9. What Is Not Covered by the BND PC Warranty?

The BND PC warranty does not cover damage or problems caused by:

• Physical or accidental damage

• Liquid or moisture damage

• Misuse or improper handling

• Incorrect installation performed by the customer or a third party

• Damage caused by modifications or repairs performed by an unauthorized third party

• Electrical surges, unstable power, or external electrical damage

• Operation outside the manufacturer's recommended specifications

• Overclocking beyond manufacturer-supported specifications

• Malware, viruses, corrupted software, or other software-related issues not caused by BND PC

• Loss or corruption of personal data

• Cosmetic damage that does not affect normal operation

• Normal wear and tear

Opening the PC or performing a normal upgrade, such as adding RAM or storage, does not automatically void the entire warranty. However, any damage caused during the upgrade, installation, modification, or handling may not be covered.

10. Warranty Claims

To submit a warranty claim, customers should contact BND PC and provide the order number, a description of the issue, and any requested photos, videos, diagnostic information, or serial numbers.

BND PC may perform troubleshooting before requesting that the product or PC be returned for inspection.

Warranty processing times may vary depending on the nature of the issue, availability of replacement components, and the procedures of the relevant manufacturer, distributor, or supplier.

BND PC will always aim to resolve eligible warranty claims as efficiently as reasonably possible.

This policy does not limit or exclude any rights granted to consumers under the applicable laws and regulations of the Kingdom of Saudi Arabia.